Return & Refund Policy

This Return & Refund Policy explains how Clever1000 handles payments, cancellations, and refund requests for paid features on clever1000.com, the candidate portal (app.clever1000.com), and the employer ATS (hire.clever1000.com).

Clever1000 sells digital services—job post credits, visibility upgrades, subscriptions, AI tools, and candidate Premium access. Because these products are delivered electronically, most purchases are final once the service or credit has been applied to your account, except where this policy states otherwise or where applicable law requires a refund.

This policy supplements our Terms of Service. If anything here conflicts with mandatory consumer protection law in your jurisdiction, that law applies.

Paid features on Clever1000 are currently purchased using:

• Bank transfer to our designated Hatton National Bank (HNB) account in Sri Lanka, with payment slip upload for manual verification (typically reviewed within 2–24 hours).

We plan to add online card payments through PayHere in a future release. PayHere is not available on Clever1000 yet; when it launches, this policy will apply to those payments in the same way as bank transfers, and we will update the billing screens and this page accordingly.

All prices are shown in Sri Lankan Rupees (LKR) before you pay. You are responsible for any bank fees, currency conversion, or charges imposed by your bank or payment provider.

The following paid employer products are available on hire.clever1000.com:

• Job post credits — Starter (1 credit, LKR 2,999), Business (5 credits, LKR 10,000), Agency (15 credits, LKR 25,000). Credits do not expire.
• Pro subscription — unlimited job posts for 30 days (LKR 14,999 per billing period). Renews monthly until cancelled.
• Job boosts — Quick Boost, 7 days (LKR 1,500); Strong Boost, 14 days (LKR 2,500). Applied to one active job listing.
• Featured listings — Featured, 14 days (LKR 4,000); Premium Feature, 30 days (LKR 7,500). Applied to one active job listing.
• AI interview credits — packs of 10 (LKR 4,500), 50 (LKR 18,000), or 200 (LKR 60,000). One credit is consumed per completed AI interview. Credits do not expire.

New employer accounts receive one free job post credit at signup. Free credits are not refundable because no payment is taken.

The following paid candidate products are available on app.clever1000.com:

• Premium Monthly — 30 days of Premium access (LKR 499).
• Premium Yearly — 365 days of Premium access (LKR 5,000).
• Single CV template PDF download — one-time unlock per template (LKR 450). Several templates remain free without payment.
• AI Enhance credit packs — 5 credits (LKR 1,500) or 20 credits (LKR 4,500). Credits do not expire.

New candidate accounts receive a 7-day Premium trial at registration at no charge. Trial access is not a paid purchase and cannot be refunded. After the trial ends, Premium features require a paid plan or individual purchase.

Unless required by law or covered in a specific exception below:

• Fees are non-refundable once the purchased item has been credited to your workspace or account.
• Used or partially used services (for example, a job post credit spent to publish a role, a boost already running on a listing, or an AI interview that has completed) are not refundable.
• Subscription fees cover the current billing period. Cancelling stops future renewals but does not automatically refund the active period.
• Change-of-mind requests after delivery are generally not accepted for digital products.

We may approve a full or partial refund, or restore credits, when:

• You were charged twice for the same order because of a technical or payment-processing error.
• Payment was confirmed (bank transfer approved, or—once available—PayHere checkout completed) but the product was not added to your account within a reasonable time and our support team cannot restore it.
• A bank transfer was approved in error (for example, duplicate slip approval) or the wrong amount was credited.
• A bank transfer slip is rejected before approval — no product is delivered and no charge applies beyond any irreversible bank fees you paid to your bank.
• The Service was unavailable for a sustained period due to a fault on our side, and you could not use a time-limited paid feature you had purchased for that period (assessed case by case).

Refund decisions are made at Clever1000's reasonable discretion after reviewing payment records, account activity, and correspondence. We may offer account credit instead of a cash refund where appropriate.

Refunds are normally not provided when:

• A job post credit was used to publish or republish a listing, even if the role was later closed or received few applications.
• A boost or featured placement period has started on a job.
• An AI interview credit was consumed because a candidate completed an AI interview session.
• Premium subscription time has already started, including after a paid renewal.
• A CV template PDF was unlocked and downloaded.
• An AI Enhance credit was used to rewrite CV content.
• Your account was suspended or terminated for a breach of our Terms of Service.
• You selected the wrong product but the correct product was delivered as described at checkout.

Employer Pro and Candidate Premium subscriptions renew for each paid period shown at purchase (30 days for Pro and Premium Monthly; 365 days for Premium Yearly) unless you cancel before renewal.

You can stop future charges by cancelling before the next renewal date through your billing settings or by contacting us. Cancellation takes effect at the end of the current paid period; you retain access until that date.

We do not provide pro-rata refunds for unused days within an active subscription period unless we are required to do so by law or we approve an exception under Section 6.

When you pay by bank transfer, your order is fulfilled after we verify your slip (usually within 2–24 hours). Use your registered Clever1000 email as the transfer reference where possible so we can match your payment.

• Pending review — no product is delivered yet. You may withdraw the transfer through your bank if it has not cleared; contact us if you uploaded a slip in error.
• Rejected slip — we will not credit your account. If funds were debited from your bank account, work with your bank on recall; we can help confirm that no Clever1000 order was completed.
• Approved in error — contact us promptly with your slip and account email so we can reverse the credit or arrange a refund where applicable.

Email support@clever1000.com for billing and product access issues, or concierge@clever1000.com for formal refund inquiries. Include:

• The email address on your Clever1000 account.
• Whether you are an employer (company workspace) or candidate.
• Order date, amount paid (LKR), and payment method (bank transfer today; PayHere when online payments launch).
• Product purchased (for example, Business 5-pack, Premium Yearly, AI Interviews · 50).
• Order ID, transaction reference, or bank slip reference if available.
• A clear description of the issue and the outcome you are requesting.

We aim to acknowledge refund requests within five business days and to complete our review within ten business days where sufficient information is provided. Approved bank-transfer refunds are sent to the same account that paid us, subject to verification. When PayHere online payments become available, approved card refunds will be returned through PayHere where possible.

If you dispute a payment with your bank or card issuer without contacting us first, we may suspend the related account while the dispute is investigated. This mainly applies once PayHere card payments are live; for bank transfers, contact us before escalating with your bank. Email support@clever1000.com so we can resolve billing errors directly.

Fraudulent chargeback claims may result in permanent account closure and recovery action where permitted by law.

We may update this Return & Refund Policy from time to time. The effective date at the top of this page shows when it last changed. Material updates will be posted on clever1000.com. Continued use of paid features after an update constitutes acceptance of the revised policy for new purchases.